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It's better by blog

 

Mark Pack

 

Mark Pack on the great benefits that blogging offers to council communication strategies

 

 

 

"Councils should get blogging" - that was one of the headlines generated by a report from the local e-Democracy National e-Government project - back in February 2005. Yet, since then, although internet usage and tools have grown massively in all sorts of ways, there has been very little growth of blogging by councils other than from councillors writing their own personal blogs.

 

Individual blogging councillors frequently bring many benefits, including spreading news about the council, getting into dialogue with the public - and winning votes for themselves and their party.

 

But for a council to leave the benefits of blogging solely to the individual efforts of councillors would be rather like the communications department shutting down all its news releases and leaflets because councillors also put out leaflets and issue press releases.

 

In fact, the argument for blogging is even stronger than this as, while there are many areas where councillors and their parties have comprehensive press release and leafleting activities, there are very few areas where local councillors provide comprehensive coverage of council issues to a large audience via blogging.

 

Blogging is not an end in itself, but should fit in to a wider plan, as I touched on in October's Total Politics, where I wrote about the internet lessons councils can learn from Barack Obama. This piece therefore looks at blogging in more detail - including the answers to the basic question, "why blog?"

 

First, internet users often prefer reading blogs to websites, as they expect the former to be more interesting, interactive and timely than the latter. When presented with a choice of clicking on 'blog' or on 'news', the figures I have compiled show people prefer the blog by around two to one.

 

Second, search engines like blogs. It is frequently much easier to get a blog appearing high up in search results  than it is to get a website to do so, meaning blogs are a very effective means of reaching out to audiences who have not already made up their mind specifically to come to a council website.

 

Third, the difference between blogs and websites is in some ways like the difference between newspapers and books. People know a new edition of a daily newspaper is going to be out each day; the newspaper does not have to advertise to tell people. By contrast, you do not know when the next book by an author will come out, and so publishers have to put extra effort into telling you.

 

Blogs are to websites what newspapers are to books in this respect: people expect blogs to be updated and so it is easier to get them to come back, and to build up a regular audience. The same does not apply to websites (and especially local council websites), which are frequently seen as more static and less likely to reward a return visit.

 

Fourth, if you want to put a human face on an organisation and to engage more in conversation with people, blogs
are a better-suited communications medium than websites.

 

Blogs are not a magic panacea and they need handling with care, but it is no coincidence that, in so many other walks of life, people and organisations have moved so heavily towards using blogs in the four-and-a-half years since the local e-Democracy National e-Government project report. Media, politics, sport, corporate communications - they and many other areas have seen a flourishing of blogs.

 

But this is not so true of local government, though there are some honourable exceptions. The Weymouth Relief Road is a great example: http://weymouthreliefroad.wordpress.com/. This is not an obvious topic for a blog but it is typical of the communication challenges that councils face. The building of the road, one way or another, affects many people - but is not often newsworthy. Moreover, there are often issues of detail to communicate which local newspapers are often a poor medium for getting over. (This blog has also been used to respond to a story the local newspaper got wrong about increasing noise.) A YouTube clip about the detailed geology of the area even received over 350 views - very good going for a niche angle on the story of building a road.

 

By taking information out of the traditional press release format and presenting it in a more engaging way via a blog, councils can reach wider audiences, especially in areas with low or declining local newspaper readership.

 

With so many others finding the benefits of blogs, the question really should not be "why blog?" but rather
"why not?".  

 

 


Mark Pack is associate director at Mandate Communications